Mind you, I am standing in line in the middle of the terminal with a purse, two duffel bags and wearing my winter coat, hat and scarf waiting to purchase a ticket. I am not wearing the little red vest the Amtrak employees wear nor am I standing by a sign that says Ask Me for Directions.
Okay. I do NOT work for Amtrak. This is what I do:
I make hats and I sell them on Etsy. I have no idea how to get to Baltimore Washington International Airport on an Amtrak train from Washington DC's Union Station. I am more than willing to show anyone that asks how to use the ticket machines to purchase a ticket regardless of the fact that the machine walks you right through the process, but I really can't help you if you can't even get it together enough to know which train line you need to board to get to the airport!
I mean really? You bought a plane ticket, left your house, got yourself to the train station and your next step is to ask a complete and total stranger, where to now?